No active measure groups appear for a patient - everything but MRF is grayed out.
When the Medical Record Found question is answered with anything other than Yes, then the patient is considered not qualified for the sample and all ranked measures will be disabled - you do not have to answer any further questions for that patient.
CMS Other Approved Reason
New for 2020 - requests to use CMS Other Approved Reason must be manually entered in the CMS Web Interface. Clinigence personnel will handle that task as long as you have selected this option as the answer and given details needed to support this request in the Comments for that specific measure.
CMS Web Interface FAQ
An FAQ from previous years’ CMS Support calls can be found here: qpp.cms.gov/about/resource-library