Clinigence Help Desk

MIPS 2019 15

• Clinigence QCDR 2019 Quality Measures
• Antiplatelet Medication for High Risk Patients
• Appropriate dosages of H2 blockers in patients with CrCl < 50 ml/min
• Appropriate Treatment for Adults with Upper Respiratory Infection
• Avoiding Use of CNS Depressants in Patients on Long-Term Opioids

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MIPS 2018 69

• The MIPS Renewal Self-Service Process
• MIPS Orders for New Practices and Group Reporting
• 2018 MIPS Quality and Improvement Activities Forms
• MIPS Improvement Activities: Scoring, Reporting, and Supported Activities
• MIPS Quality: EHR Reportable Clinical Quality Measures (CQMs) for 2018

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2018 Medicare Shared Savings Program for ACOs (MSSP) 15

• CARE-1 (NQF 0097): Medication Reconciliation PostDischarge
• CARE-2 (NQF 0101): Falls: Screening for Future Fall Risk
• DM-2: Diabetes: Hemoglobin A1c (HbA1c) Poor Control (>9%)
• DM-7: Diabetes: Eye Exam
• HTN-2 (NQF 0018): Controlling High Blood Pressure

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MIPS 2017 60

• The Merit-Based Incentive Payment System (MIPS)
• Am I required to participate in MIPS?
• MIPS Quality: EHR Reportable Clinical Quality Measures (CQMs) for 2017
• MIPS Quality: Measures which are no longer reportable in 2017
• MIPS Improvement Activities: Scoring, Reporting, and Supported Activities

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PPRNet Solutions 38

• The PPRNet Foundation 2018 Quality Measures
• The PPRNet Foundation 2018 MIPS Reportable Quality Measures
• ACE Inhibitor or ARB Therapy in patients with HTN and Stage A2 or A3 Albuminuria
• Alcohol Misuse: Screening
• Appropriate dosages of H2 blockers in patients with decreased renal function

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HEDIS 2017 32

• Comprehensive Diabetes Care (CDC)
• Breast Cancer Screening (BCS)
• Well-Child Visits in the First 15 Months of Life (W15)
• Controlling High Blood Pressure (CBP)
• Antidepressant Medication Management (AMM)

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2017 Group Practice Reporting Option (GPRO) & Medicare Shared Savings Program for ACOs 14

• CARE-1: Medication Reconciliation Post-Discharge
• CARE-2: Falls: Screening for Future Fall Risk
• DM Composite (All or Nothing Scoring)
• HTN-2: Controlling High Blood Pressure
• IVD-2: Ischemic Vascular Disease (IVD): Use of Aspirin or Another Antiplatelet

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Clinigence Helpdesk FAQ 8

• Using helpdesk tickets
• How do I create a helpdesk ticket?
• How do I ensure that Protected Health Information (PHI) is secure?
• How do I request a helpdesk account?
• Are my Clinigence helpdesk and product accounts the same account?

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Clinigence User Account FAQ 9

• What should I do if I forgot my password?
• How do I change my Clinigence password, username, or user profile information?
• Describe the Clinigence user roles.
• How do I add a new user with a Provider role?
• How do I add a new user with a Practice Administrator role?

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Performance Dashboard FAQ 10

• Describe the new site implementation process.
• How are Programs organized in the Clinigence application?
• What is the difference between a Process Measure and an Outcome Measure?
• Understanding Goal Thresholds
• How often is the data updated?

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Performance Dashboard Advanced Topics 9

• How are patients assigned to providers?
• What is Mapping?
• Mapping Patient Data
• Custom Mappings Policy
• Setting Goal Thresholds

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Clinigence Partner FAQ 4

• Getting Started with Clinigence
• How Do I Request a New Site, Site Renewal, or New Program Implementation?
• What Configuration Options Are Available for Site Implementations?
• What is a PQRS Provider Consent Form?

What's New? (release notes and more) 14

• Clinigence version 3.5.3.1 - Reporting and Session Management Enhancements
• Clinigence version 3.5.3 - ACO Population Filters
• Clinigence version 3.5.2.1 Reporting Upgrade, Enhancements, and Fixes
• Clinigence version 3.5.2 - New Navigation
• Clinigence version 3.5.1 - Meaningful Use Attestation Dashboard

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Glossary 2

• Glossary of Terms
• Commonly Used Acronyms

CCLF Claims Reporting 9

• CCLF (CMS Claims Line Feed) Based Claims Reports Overview
• CCLF Content
• Comparing Costs to CMS ACO Benchmarks
• Other CCLF Claims Resources
• Claims Pivot Table Controls

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ACO MSSP Registry - 2018 Reporting Year 14

• Clinigence ACO Registry - Training Materials PY 2018
• PY 2018 MSSP Reporting Timeline
• Setting up Registry Credentials
• PY 2018 MSSP Registry Submission Process
• Clinigence ACO Registry - Getting Started

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Beneficiary Preference Management 0

ACO MSSP Registry - 2016 Reporting Year 19

• 2016 MSSP Training Materials
• Timeline for ACO GPRO Reporting - PY 2016
• The ACO Registry Process - PY2016
• Clinigence ACO MSSP Registry Basics
• Setting up Registry Credentials

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ACO MSSP Registry - 2017 Reporting Year 4

• Clinigence ACO Registry - Training Materials PY 2017
• 2017 Reporting Year Timeline
• The Clinigence ACO Registry Process 2017 PY
• Submitting the Data to CMS

Spring Medical Systems Solutions 3

• Spring Medical 2017 MIPS Quality and Improvement Activities Forms
• Spring Medical 2017 Medicaid CQM Enrollment Form
• Spring Medical 2018 MIPS Quality and Improvement Activities Forms

Flatiron Solutions 1

• Flatiron 2017 MIPS Quality and Improvement Activities Forms

Training Schedule 1

• Upcoming Training Opportunities

Medicare Shared Savings Program Training Resources 1

• MSSP Registry Training Resources

MIPS Training Resources 1

• MIPS Renewal Self-Service Training

Performance Dashboard Training Resources 1

• Performance Dashboard Training

PPRNet Training Resources 1

• Performance Dashboard Training for PPRNet

Population Health Training Resources 1

• Population Health Training Resources

Let's Talk About Programs 1

• Estimated Payments/Adjustments for PQRS and EHR-Meaningful Use Participation Through 2016

General Reports 1

• Performance Report