Clinigence Health Help Desk

Clinigence Helpdesk FAQ 8

• Using helpdesk tickets
• How do I create a helpdesk ticket?
• How do I ensure that Protected Health Information (PHI) is secure?
• How do I request a helpdesk account?
• Are my Clinigence helpdesk and product accounts the same account?

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Clinigence User Account FAQ 9

• What should I do if I forgot my password?
• How do I change my Clinigence password, username, or user profile information?
• Describe the Clinigence user roles.
• How do I add a new user with a Provider role?
• How do I add a new user with a Practice Administrator role?

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Performance Dashboard Advanced Topics 5

• How are patients assigned to providers?
• What is Mapping?
• Mapping Patient Data
• Custom Mappings Policy
• Troubleshooting - Validation Worksheets

Clinigence Partner FAQ 4

• Getting Started with Clinigence
• How Do I Request a New Site, Site Renewal, or New Program Implementation?
• What Configuration Options Are Available for Site Implementations?
• What is a PQRS Provider Consent Form?

What's New? (release notes and more) 14

• Clinigence version 3.5.3.1 - Reporting and Session Management Enhancements
• Clinigence version 3.5.3 - ACO Population Filters
• Clinigence version 3.5.2.1 Reporting Upgrade, Enhancements, and Fixes
• Clinigence version 3.5.2 - New Navigation
• Clinigence version 3.5.1 - Meaningful Use Attestation Dashboard

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Glossary 3

• Glossary of Terms
• Commonly Used Acronyms
• Glossary of Terms - Analytics

Training Schedule 1

• Upcoming Training Opportunities

MIPS Training Resources 1

• MIPS Renewal Self-Service Training

Performance Dashboard Training Resources 1

• Performance Dashboard Training

PPRNet Training Resources 1

• Performance Dashboard Training for PPRNet

Population Health Training Resources 2

• Population Health Training Resources
• Advanced pop health registration is required, please use the Registration link for the desired session. Please register at least 1 day prior to the scheduled session.

Webinars and Presentations 0

2021 MIPS 3

• Updates to 2021 MIPS Program
• EP-EC eCQM Measure Specifications
• CMS Information on Telehealth Encounters for PY2021

2021 MSSP 1

• 2021 CMS Web Interface Measure Specifications

2020 MSSP 1

• CMS CMS Web Interface Measure Specifications

Quality Health Partners of Southern Illinois (QHP) CQMs 51

• Adult Kidney Disease: Laboratory Testing (Lipid Profile)
• Anesthesia Ready
• ASA to AMI Patients Upon Arrival
• Asthma - Asthma Controller Medication
• Asthma - Flu Vaccine, 2019

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Differences Between QMX and Clinigence Analytics 7

• Areas Affected by Migration to Clinigence Analytics
• Logging In to Clinigence Analytics
• Sorting and Filtering
• Data Queries
• Major KPI Trends

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User Reference Guide - Summary Reports 7

• Summary Reports - Home
• Summary Reports - Major KPI Trends
• Summary Reports - Savings Opportunities
• Summary Reports - KPI Summary
• Summary Reports - KPI Summary - Details

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User Reference Guide - Cost & Utilization Reports 18

• C & U Reports - Cost by Service Category
• C & U Reports - Hospital - Hospital
• C & U Reports - Hospital - Service Line
• C & U Reports - Admissions
• C & U Reports - Emergency Room

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User Reference Guide - Quality Reports 6

• Quality Reports - Readmissions
• Quality Reports - Avoidable ER NYU
• Quality Reports - Avoidable ER NYU Categories
• Quality Reports - Complications
• Quality Reports - Hospital Acquired Conditions (HAC)

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User Reference Guide - Population Health Reports 10

• Population Health Reports - Segmentation by Risk, Disease, Costs
• Population Health Reports - Stratification by Clinical Morbidity
• Population Health Reports - Stratification by Clinical Projected Costs
• Population Health Reports - Stratification by Clinical Disease
• Population Health Reports - ER SuperUsers

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User Reference Guide - Member Metrics Reports 4

• Member Metrics Reports - Predictive Costs
• Member Metrics Reports - Medical Care
• Member Metrics Reports - Pharmacy Care
• Member Metrics Reports - Medical Claims Detail

User Reference Guide - Provider Performance Reports 10

• Provider Perforance Reports - PCP Group
• Provider Performance Reports - PCP Group (Performance)
• Provider Performance Reports - PCP (Comparison)
• Provider Performance Reports - PCP (Performance)
• Provider Performance Reports - PCP Efficiency of Care

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User Reference Guide - Data Queries 4

• Data Query - Medical Claims
• Data Query – Pharmacy Claims
• Data Query – ACG Output
• Data Query – Member Output

User Reference Guide - Appendices 5

• Appendix A - Diagnosis Classification & Chronic Conditions
• Appendix B - Maternity Categories
• Appendix C - Complications
• Appendix D - Commonly Over-utilized Procedures
• Appendix E - Radiology and Pathology & Laboratory

ACO MSSP Registry - 2020 Reporting Year 14

• Timeline for PY 2020 MSSP Reporting
• Setting Up Registry Credentials
• Clinigence MSSP Registry Training Materials PY 2020
• 2020 CMS Web Interface Measure Specifications
• PY 2020 MSSP Registry Submission Process

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ACO MSSP Registry - 2019 Reporting Year 13

• Timeline for PY 2019 MSSP Reporting
• Clinigence MSSP Registry Training Materials PY 2019
• Setting up Registry Credentials
• PY 2019 MSSP Registry Submission Process
• How Clinigence Assigns Patients in the ACO Registry

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CCLF Claims Reporting 9

• CCLF (CMS Claims Line Feed) Based Claims Reports Overview
• CCLF Content
• Comparing Costs to CMS ACO Benchmarks
• Other CCLF Claims Resources
• Claims Pivot Table Controls

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Beneficiary Preference Management 0

ACO MSSP Registry - 2016 Reporting Year 19

• 2016 MSSP Training Materials
• Timeline for ACO GPRO Reporting - PY 2016
• The ACO Registry Process - PY2016
• Clinigence ACO MSSP Registry Basics
• Setting up Registry Credentials

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ACO MSSP Registry - 2017 Reporting Year 4

• Clinigence ACO Registry - Training Materials PY 2017
• 2017 Reporting Year Timeline
• The Clinigence ACO Registry Process 2017 PY
• Submitting the Data to CMS

ACO MSSP Registry - 2018 Reporting Year 5

• Clinigence ACO Registry - Training Materials PY 2018
• PY 2018 MSSP Reporting Timeline
• Clinigence ACO Registry - Getting Started
• How to Track Progress in the Clinigence ACO Registry
• Reports Available in the Clinigence ACO Registry

Attestation Measure Score Report FAQ 1

• Measure Score Report - MIPS Attestation Report

Using the Chart Abstraction Tool 1

• Accessing the Chart Abstraction Tool

Spring Medical Systems Solutions 4

• Spring Medical 2019 MIPS Quality and Improvement Activities Forms
• Spring Medical 2018 MIPS Quality and Improvement Activities Forms
• Spring Medical 2017 MIPS Quality and Improvement Activities Forms
• Spring Medical 2017 Medicaid CQM Enrollment Form

Flatiron Solutions 1

• Flatiron 2017 MIPS Quality and Improvement Activities Forms

Let's Talk About Programs 1

• Estimated Payments/Adjustments for PQRS and EHR-Meaningful Use Participation Through 2016