Clinigence Health Help Desk

Clinigence Helpdesk FAQ 8

• Using helpdesk tickets
• How do I create a helpdesk ticket?
• How do I ensure that Protected Health Information (PHI) is secure?
• How do I request a helpdesk account?
• Are my Clinigence helpdesk and product accounts the same account?

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Clinigence User Account FAQ 9

• What should I do if I forgot my password?
• How do I change my Clinigence password, username, or user profile information?
• Describe the Clinigence user roles.
• How do I add a new user with a Provider role?
• How do I add a new user with a Practice Administrator role?

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Performance Dashboard Advanced Topics 5

• How are patients assigned to providers?
• What is Mapping?
• Mapping Patient Data
• Custom Mappings Policy
• Troubleshooting - Validation Worksheets

Clinigence Partner FAQ 4

• Getting Started with Clinigence
• How Do I Request a New Site, Site Renewal, or New Program Implementation?
• What Configuration Options Are Available for Site Implementations?
• What is a PQRS Provider Consent Form?

What's New? (release notes and more) 14

• Clinigence version 3.5.3.1 - Reporting and Session Management Enhancements
• Clinigence version 3.5.3 - ACO Population Filters
• Clinigence version 3.5.2.1 Reporting Upgrade, Enhancements, and Fixes
• Clinigence version 3.5.2 - New Navigation
• Clinigence version 3.5.1 - Meaningful Use Attestation Dashboard

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Glossary 3

• Glossary of Terms
• Commonly Used Acronyms
• Glossary of Terms - Analytics

Training Schedule 1

• Upcoming Training Opportunities

MIPS Training Resources 1

• MIPS Renewal Self-Service Training

Performance Dashboard Training Resources 1

• Performance Dashboard Training

PPRNet Training Resources 1

• Performance Dashboard Training for PPRNet

Population Health Training Resources 2

• Population Health Training Resources
• Advanced pop health registration is required, please use the Registration link for the desired session. Please register at least 1 day prior to the scheduled session.

Webinars and Presentations 0

Clinical Programs FAQ 14

• Describe the new site implementation process.
• How are Programs organized in the Clinigence application?
• Setting Goal Thresholds
• What is the difference between a Process Measure and an Outcome Measure?
• Understanding Goal Thresholds

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Clinical Programs Available in the Performance Dashboard 1

• Clinigence Available Programs

Gaps In Care 3

• Generating a Gaps In Care Report
• GIC - Registry Report View
• GIC - Measure Listing Report

Performance Reports 1

• Performance Report

MIPS 2019 70

• 2019 MIPS Renewal Self-Service Process
• 2019 MIPS Quality and Improvement Activities Forms
• MIPS Improvement Activities: Scoring, Reporting, and Supported Activities
• EHR Reportable Clinical Quality Measures (eCQMs) for 2019
• Clinigence QCDR 2019 Quality Measures

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2019 Medicare Shared Savings Program for ACOs (MSSP) 10

• CARE-2 (NQF 0101): Falls: Screening for Future Fall Risk
• DM-2 (NQF 0059): Diabetes: Hemoglobin A1c (HbA1c) Poor Control (>9%)
• HTN-2 (NQF 0018): Controlling High Blood Pressure
• MH-1 (NQF 0710): Depression Remission at Twelve
• PREV-5 (NQF 2372): Breast Cancer Screening

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Quality Health Partners of Southern Illinois (QHP) CQMs 31

• Asthma - Flu Vaccine
• Asthma - Smoking Cessation Advice
• Asthma - Asthma Controller Medication
• Cervical Cancer Screening
• Colorectal Cancer Screening

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PPRNet Solutions 42

• Clinigence/PPRNet 2019 Relationship Update
• The PPRNet Foundation (TPF) Member Forms
• The PPRNet Foundation 2019 Quality Measures
• The PPRNet Foundation 2019 MIPS Reportable Quality Measures
• The PPRNet Foundation Quality Measures

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CPC+ 1

• 2019 CPC+ Clinical Quality Measures

2019 HRSA Mental Health Services Quality Measures 4

• 2019 HRSA Mental Health Services Quality Measures
• Question 2: Substance Use Disorder (SUD) Services
• Question 3a-b: Mental Health (MH) Services
• Question 3c-d: Screening, Brief Intervention & Referral to Treatment (SBIRT) Services

2018 and 2019 Uniform Data System (UDS) Programs 18

• 2018 UDS Quality Measures
• 2019 UDS Quality Measures
• Cervical Cancer Screening (Line 11), CMS124v6
• Childhood Immunization Status (Line 10), CMS117v6
• Colorectal Cancer Screening (Line 19), CMS130v6

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Differences Between QMX and Clinigence Analytics 7

• Areas Affected by Migration to Clinigence Analytics
• Logging In to Clinigence Analytics
• Sorting and Filtering
• Data Queries
• Major KPI Trends

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User Reference Guide - Summary Reports 7

• Summary Reports - Home
• Summary Reports - Major KPI Trends
• Summary Reports - Savings Opportunities
• Summary Reports - KPI Summary
• Summary Reports - KPI Summary - Details

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User Reference Guide - Cost & Utilization Reports 18

• C & U Reports - Cost by Service Category
• C & U Reports - Hospital - Hospital
• C & U Reports - Hospital - Service Line
• C & U Reports - Admissions
• C & U Reports - Emergency Room

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User Reference Guide - Quality Reports 6

• Quality Reports - Readmissions
• Quality Reports - Avoidable ER NYU
• Quality Reports - Avoidable ER NYU Categories
• Quality Reports - Complications
• Quality Reports - Hospital Acquired Conditions (HAC)

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User Reference Guide - Population Health Reports 7

• Population Health Reports - Segmentation by Risk, Disease, Costs
• Population Health Reports - Stratification by Clinical Morbidity
• Population Health Reports - Stratification by Clinical Projected Costs
• Population Health Reports - Stratification by Clinical Disease
• Population Health Reports - ER SuperUsers

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User Reference Guide - Member Metrics Reports 4

• Member Metrics Reports - Predictive Costs
• Member Metrics Reports - Medical Care
• Member Metrics Reports - Pharmacy Care
• Member Metrics Reports - Medical Claims Detail

User Reference Guide - Provider Performance Reports 10

• Provider Perforance Reports - PCP Group
• Provider Performance Reports - PCP Group (Performance)
• Provider Performance Reports - PCP (Comparison)
• Provider Performance Reports - PCP (Performance)
• Provider Performance Reports - PCP Efficiency of Care

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User Reference Guide - Data Queries 4

• Data Query - Medical Claims
• Data Query – Pharmacy Claims
• Data Query – ACG Output
• Data Query – Member Output

ACO MSSP Registry - 2019 Reporting Year 13

• Timeline for PY 2019 MSSP Reporting
• Clinigence MSSP Registry Training Materials PY 2019
• Setting up Registry Credentials
• PY 2019 MSSP Registry Submission Process
• How Clinigence Assigns Patients in the ACO Registry

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CCLF Claims Reporting 9

• CCLF (CMS Claims Line Feed) Based Claims Reports Overview
• CCLF Content
• Comparing Costs to CMS ACO Benchmarks
• Other CCLF Claims Resources
• Claims Pivot Table Controls

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Beneficiary Preference Management 0

ACO MSSP Registry - 2016 Reporting Year 19

• 2016 MSSP Training Materials
• Timeline for ACO GPRO Reporting - PY 2016
• The ACO Registry Process - PY2016
• Clinigence ACO MSSP Registry Basics
• Setting up Registry Credentials

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ACO MSSP Registry - 2017 Reporting Year 4

• Clinigence ACO Registry - Training Materials PY 2017
• 2017 Reporting Year Timeline
• The Clinigence ACO Registry Process 2017 PY
• Submitting the Data to CMS

ACO MSSP Registry - 2018 Reporting Year 5

• Clinigence ACO Registry - Training Materials PY 2018
• PY 2018 MSSP Reporting Timeline
• Clinigence ACO Registry - Getting Started
• How to Track Progress in the Clinigence ACO Registry
• Reports Available in the Clinigence ACO Registry

Attestation Measure Score Report FAQ 1

• Measure Score Report - MIPS Attestation Report

Spring Medical Systems Solutions 4

• Spring Medical 2019 MIPS Quality and Improvement Activities Forms
• Spring Medical 2018 MIPS Quality and Improvement Activities Forms
• Spring Medical 2017 MIPS Quality and Improvement Activities Forms
• Spring Medical 2017 Medicaid CQM Enrollment Form

Flatiron Solutions 1

• Flatiron 2017 MIPS Quality and Improvement Activities Forms

Let's Talk About Programs 1

• Estimated Payments/Adjustments for PQRS and EHR-Meaningful Use Participation Through 2016