- Change the username to an invalid email address such as username.
At this point unless the user is given the new username and credentials the user cannot access the system.
- If the user needs to be completely removed from the system, send an email to firstname.lastname@example.org asking that the account be removed.
Once removed you will not be able to reactivate an account with this username without help from Clinigence.
To Reactivate a User
- Use the instructions to change the users password and change the username to a valid email address. Let the user know the new username and they can log in and reset their password.