Clinigence Help Desk
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Clinigence Helpdesk FAQ
Using helpdesk tickets
How do I create a helpdesk ticket?
How do I ensure that Protected Health Information (PHI) is secure?
How do I request a helpdesk account?
Are my Clinigence helpdesk and product accounts the same account?
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Clinigence User Account FAQ
What should I do if I forgot my password?
How do I change my Clinigence password, username, or user profile information?
Describe the Clinigence user roles.
How do I add a new user with a Provider role?
How do I add a new user with a Practice Administrator role?
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Performance Dashboard FAQ
Describe the new site implementation process.
How are Programs organized in the Clinigence application?
What is the difference between a Process Measure and an Outcome Measure?
Understanding Goal Thresholds
How often is the data updated?
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Performance Dashboard Advanced Topics
How are patients assigned to providers?
What is Mapping?
Mapping Patient Data
Custom Mappings Policy
Setting Goal Thresholds
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Clinigence Partner FAQ
Getting Started with Clinigence
How Do I Request a New Site, Site Renewal, or New Program Implementation?
What Configuration Options Are Available for Site Implementations?
What is a PQRS Provider Consent Form?
What's New? (release notes and more)
Clinigence version 126.96.36.199 - Reporting and Session Management Enhancements
Clinigence version 3.5.3 - ACO Population Filters
Clinigence version 188.8.131.52 Reporting Upgrade, Enhancements, and Fixes
Clinigence version 3.5.2 - New Navigation
Clinigence version 3.5.1 - Meaningful Use Attestation Dashboard
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Glossary of Terms
Commonly Used Acronyms
Measure Score Report FAQ
Measure Score Report - MIPS Attestation Report