Clinigence User Account FAQ

This section describes features which are applicable to all Clinigence products. It includes but is not limited to FAQ's regarding managing your profile, username and password and for administrators managing their organization and practice user accounts (usernames, passwords, and roles) .

What should I do if I forgot my password?
If you forgot your password you can  Go to the Clinigence application login page. Fill in your username which should also be your email address. ...
Mon, 21 Jul, 2014 at 12:17 PM
How do I change my Clinigence password, username, or user profile information?
If you need to change your password, username, or user profile, you can do so within the Clinigence application: Login with your current username an...
Tue, 28 Apr, 2015 at 8:52 AM
Describe the Clinigence user roles.
A users credentials (username and password) is associated with a role.  Each role determines the set of available product features and the breadth of data t...
Fri, 23 Jan, 2015 at 12:21 PM
How do I add a new user with a Provider role?
Organization Administrators and Practice Administrators can add user credentials for the Provider role. Login to the application. Select the Configura...
Tue, 1 May, 2018 at 1:37 PM
How do I add a new user with a Practice Administrator role?
Organization Administrators and Practice Administrators can add user credentials for the Practice Administrator role.  Each practice should have at least on...
Thu, 17 May, 2018 at 2:50 PM
How do I add a new user with an Organization Administrator role?
Organization Administrators can add user credentials for the Organizational Administrator role.  Each organization should have at least one user with an Or...
Tue, 1 May, 2018 at 1:40 PM
How do I reset a user's password?
If a user has forgotten the password direct them to reset their password by using the link on the login page. You also have the option to reset a users ...
Tue, 1 Aug, 2017 at 11:28 AM
How do I deactivate a Clinigence user.
Change the username to an invalid email address.   At this point unless the user is given the new username and credentials the user cannot access the syst...
Fri, 8 Sep, 2017 at 4:35 PM
Logging into Clinigence
First, you will need to have a user account created for you by either Clinigence or your Practice Administrator.  Go to  https://solution.clinigence.c...
Sat, 26 Jul, 2014 at 6:30 AM